FAQ – Frequently Asked Questions
What types of tours and transfers do you offer in Tuscany?
At Tuscany Flavor, we offer private tours, excursions, and transfers as well as Italy travel packages. Our offerings include wine-tasting tours, cooking classes, olive oil tastings, and scenic transfers to various Tuscan destinations, and much more. If you do not see a specific service that you are looking for, please send us an email request.
How can I book a tour or transfer with your company?
Booking with us is easy! You can make a reservation for some of our most popular services directly through our website or you can send us an email utilizing our contact us page or by sending us an email at hello@tuscanyflavor.com. We highly recommend booking in advance to secure your preferred date and time.
Are your tours suitable for all ages and fitness levels?
Most of our tours are suitable for participants of all ages and fitness levels, However, some food and wine tours may have age restrictions due to alcohol consumption. Please check the specific tour details for any restrictions. If participants are under the legal age limit for alcohol consumption, a non-alcoholic substitution will be available.
If you have specific accessibility requests for disabilities, wheelchairs, strollers, allergies, etc. please be sure to contact us before booking so we confirm that we are able to accommodate.
Do your tours include meals and tastings?
Yes, many of our tours include meals and tastings. The details of what is included can vary depending on the specific tour package you choose. Please check the tour description for specific inclusions.
Can you accommodate dietary restrictions and preferences?
We do our best to accommodate dietary restrictions and preferences. Please inform us of any special requirements when booking your tour, and we will make every effort to tailor the experience to your needs. We are unable to accommodate clients with severe food allergies as there may be trace amounts of allergens in tastings due to cross contamination.
What is your cancellation policy?
Our cancellation policy varies depending on if you have booked a tour or transfer service or one of our Italy travel packages. You can find detailed information about our cancellation policy on our Terms and Conditions page.
Is transportation included in the tour price?
Transportation is included when specified. Most walking tours start at a meeting point that will be given upon making your reservation.
Do you offer private tours for groups or special occasions?
Absolutely! We offer private tours for groups, couples, and special occasions like birthdays, wedding parties, and anniversaries. Contact us for more information on customizing a private tour experience.
Can I make changes to my booking after it's confirmed?
We will do our best to accommodate changes to your booking when possible. Please contact our customer service team for assistance with any booking modifications. All of our policies for making changes to your booking can be found in our Terms and Conditions page.
How do I contact your customer support for further questions?
If you have any additional questions or need further assistance, please review our comprehensive Terms and Conditions page on our website. If your question is not answered there, you can contact our customer support team via email at hello@tuscanyflavor.com.
Note: For any specific details related to cancellations, refunds, liability, or other legal matters, please refer to our Terms and Conditions page on our website.